ITIL V3 Certificate: ITIL V3 Foundation

Course Title: Foundation in IT Service Management
Duration: 3 Days (also as evening or weekend training)
Earned Credits: 2 / Required Credits: 2

Certified IT Jobs

• All IT personnel

Prerequisites

• none

Skills learned for this Certificate

• ITIL’s key concepts, definitions and objectives
• ITIL’s service-driven lifecycle approach and the five key stages of this model
• Structure, components and processes of the five core ITIL books
• High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
• Outline of relationships between the ITIL processes
• Overview of ITIL certifications: Foundation, Intermediate and Advanced
• How ITIL processes can improve IT operations