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ITIL V3 Certificate: Service Offerings & AgreementsCourse Title: ITIL V3 Capability - Service Offerings & Agreements
Duration: 4 Days (also as evening or weekend training)
Earned Credits: 4/ Required Credits: 6
Certified IT Jobs
- Account Manager
- Service Level Manager
- Service Manager
Prerequisites
Skills learned - Benefits to your Company
Learn to manage IT service offerings with certainty by focusing on the key ITIL processes needed to identify, define, cost, and manage services Manage customer expectations with realistic Service Level Agreements Ensure return on investment and service value through effective management of the service portfolio Define a service-based costing framework to support accurate pricing and cost recovery Define and manage an actionable service catalog Integrate external providers as true partners into your service value network Establish forecasted use of IT services in support of demand and resource management
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