ITIL V3 Certificate: ITIL Expert

Course Title: Managing across the lifecycle
Duration: 4 Days (also as evening or weekend training)
Earned Credits: 5 / Required Credits: 22

Certified IT Jobs

• CIO
• IT Manager
• Service Manager
• IT Consultant

Prerequisites (suggested)

• ITIL V3 Foundation
• ITIL V3 Capability: Operational Support & Analysis
• ITIL V3 Capability: Planning, Protection & Optimization
• ITIL V3 Capability: Release, Control & Validation
• ITIL V3 Capability: Service Offerings & Agreements

Skills learned - Benefits to your Company

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance