Duration: 3 Days
Price: USD 2,000 (includes certification exam)
Location: Dubai Knowledge Village

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Overview

ISO 20000 for Internal Auditors and Consultants is an intensive case study oriented 2 day workshop designed for internal auditors and consultants who play a role in the ISO 20000 implementation or in providing support around ISO 20000 implementations. Practical examples and real life case studies are used to guide you through the implementation route and prepare you to conduct a ISO 20000 assessment or audit..

IMPORTANT NOTE: ISO 20000 for Consultants Course pricing includes the ISO20000/BS15000 Certificate Exam. 

Skills Gained

This interactive workshop leading to BS15000/ISO20000 consultants examination is designed to provide a basic level of knowledge in the ISO 20000 IT Service Management standard and its application. It is aimed at practising IT Consultants and Managers who wish to assist organisations to prepare for certification under the itSMF's BS 15000 -ISO 20000 Certification Scheme. The course covers the interpretation and application of the ISO 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the itSMF's BS 15000 - ISO 20000 Certification Scheme. Internal auditors involved in preparing an organisation for ISO 20000 Certification may find this course more appropriate than the Auditor course..

Key Topics

• Understand the benefits of achieving ISO 20000 certification.
• Define your path towards implementation of ISO 20000.
• Define the relationships between the different Service Management processes from an implementation perspective .
• Understand the role change imposes on an organization and how to deal with this from an ISO 20000 implementation perspective.
• Understand what is required for an ISO 20000 Audit. 

Target Audience

The primary audiences for this course are: IT Project Managers, IT Consultants, Quality Consultants, IT service providers, IT Service Managers.

Prerequisites

• The Foundation Certificate in IT Service Management.
• Good spoken and written language skills - Speaking skills, presentation skills, empathy, meeting skills, teamwork skills.
• At least two years professional experience as manager, auditor or consultant in the field of IT management.