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What is included

1. This course comes with the unique SMME ‘PASS THE COURSE GUARANTEE’ – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free (valid 6 months after the initial course; you will only have to pay the repeat exam and accommodation fees of 30 USD per day).
2. Full course materials are included in the price
3. Comfortable training location, enjoyable meals and refreshments
4. The best trainers in the business - all native English speakers 
5. The cost of the exam is also included in the price - there are no hidden extras. 
6. Professional administration and the certainty that you can re-sit exams and attend follow-on courses in your region
7. Consistent very high (>80%) in-class satisfaction ratings ("happy sheets").

Introduction

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

Target group

The target group of the ITIL Expert Qualification: Release, Control and Validation is:

• Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V2 Foundation plus the V3 Foundation Bridge certificate and who wish to advance to higher
  level ITIL certifications.
• Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organisation.
• IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
• Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their rolebased capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Learning objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas

• Change management
• Service release and deployment management
• Service validation and testing
• Service asset and configuration management
• Knowledge management
• Request fulfilment
• Service Evaluation

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Learning outcomes

Following completion of this unit, the candidate will possess knowledge of:

• The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
• The importance of ITIL Release, Control and Validation while providing service
• How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
• What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
• How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
• How to measure ITIL Release, Control and Validation
• The importance of IT Security and its contributions to ITIL Release, Control and Validation
• The technology and implementation considerations surrounding ITIL Release, Control and Validation
• Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

Reference Materials

The examination has been written on the basis that in preparing for the examination, all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices Core guidance which includes:

About the Examination

Type: Online, eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language are allowed to use a dictionary)

Pass Score: 28/40 or 70%