The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL V3 publications.

Target group

The target group of the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is:

• Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Learning objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.

Reference Materials

The examination has been written on the basis that in preparing for the examination, all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices Core guidance which includes:

About the Examination

Type: Online, eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language are allowed to use a dictionary)

Pass Score: 28/40 or 70%

What is included

1. This course comes with the unique SMME 'PASS THE COURSE GUARANTEE' – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free (valid 6 months after the initial course; you will only have to pay the repeat exam and accommodation fees of 30 USD per day).
2. Full course materials are included in the price
3. Comfortable training location, enjoyable meals and refreshments
4. The best trainers in the business - all native English speakers 
5. The cost of the exam is also included in the price - there are no hidden extras. 
6. Professional administration and the certainty that you can re-sit exams and attend follow-on courses in your region
7. Consistent very high (>80%) in-class satisfaction ratings ("happy sheets").

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