The US branch of SMME is now Certwiz

Heard the news? As of November 1st, SMME in the United States has been rebranded as Certwiz.

We’ve kept everything you loved about SMME’s courses. We’re making some exciting changes that you’ll enjoy even more.

Want to take a look?

Yes, take me to CertwizVisit SMME BelgiumVisit SMME UAE

What is this course?

This ITIL training is a 3-day, instructor-led, entry-level course for teams who need an insight into the key elements, concepts and terminology used in the ITIL service lifecycle. The stages of this lifecycle include:

  • Service Strategy
  • Service Operation
  • Service Design
  • Continual Service Improvement (CSI)
  • Service Transition

Attendees also grasp the linkages between lifecycle stages, the processes and functions used and their contribution to IT service management (ITSM) practices.

Why take ITIL Foundation?

Teams can expect to gain a general overview and understanding of ITIL. Key topics include:

  • Reasons why an organization should follow ITIL best practices.
  • The organizational impact of a best practice implementation.
  • ITIL terminology and definitions.
  • Adopting and adapting ITIL® principles.
  • The benefits and pitfalls of a best practice implementation.
  • ITIL success stories.

The ITIL Foundation certificate fulfills the prerequisities for moving up to the intermediate level.

Who should attend ITIL Foundation?

This ITIL certification is open to anyone who has an interest in the subject. It is primarily aimed towards attendees who:

  • Require a basic understanding of the ITIL Framework.
  • Need an understanding of how ITIL can be used to enhance the quality of ITSM within a team.
  • Work within a team that has adopted and adapted ITIL and need to be informed about, or contribute to, an ongoing service improvement program.

Are there any prerequisites?

There are no mandatory prerequisities for this ITIL training although experience in IT or related fields is beneficial.

What courseware is provided?

Each attendee is provided with hard copies of SMME's ITIL Foundation student manual consisting of presentation slides, corresponding notes and 80 sample exam questions.

What does it take to get ITIL Foundation certified?

To obtain the ITIL Foundation certificate, attendees must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% or 26 out of 40 questions must be correct. The exam is included in the course fee.

Certification can be valuable to teams because it:

  • Demonstrates proven proficiency.
  • Reflects professional and personal achievement.
  • Offers greater recognition from peers.
  • Builds self-esteem.
  • Increases the likelihood of cooperation and buy-in.

Where can I book it?

CourseUpcoming DatesPriceBook
ITIL® Foundation
  • 6-8 Feb 2017
  • 2-4 Nov 2016
  • 1-3 Feb 2017
  • Onsite
    Choose Your Own
  • $1,950
  • Get 2-for-1!
    $1,950
  • $1,950
  • TBD
Top 

Instructors

Course Testimonials

  • I did the ITIL Expert with SMME and Syed was my contact. He did an excellent job guiding me through each modules. Great experience!
    Triangle
    Haroon Malik
    GBM
    05/17 Dubai
  • Using real life examples to deliver the information was great technique.
    Triangle
    Alaa Hasan AlSaghyer
    Almajal Security Services
    09/2016 Saudi Arabia
  • A very supportive and cooperative trainer.
    Triangle
    Muhammad Adel Saddik
    Almajal G4S
    09/2016 Saudi Arabia
  • Ghassan is an outstanding instructor.
    Triangle
    Mohammad Hamza AlHazmi
    Saudi Electricity Company
    4/2017 Saudi Arabia
  • It was easier to understand the topic through the various examples Marc gave us.
    Triangle
    Olivier Boissézon
    2/2017 Dubai, UAE
  • Best instructor I ever had!
    Triangle
    Sam
    CmV
    01/2016 Leuven
  • Really easy to pay attention, thanks to good presentation skills
    Triangle
    CGI
    02/2016 Brussels
  • Keep up the good work!
    Triangle
    YPTO
    10/2015 Brussels
  • Could not have been better!
    Triangle
    Joeri
    CMV Solutions
    02/2015 Leuven
  • Provides a good overview of the complete lifecycle, seperate lifecycles and relations between them.
    Triangle
    Hannes V.
    Silicomp Benelux
    04/2015 Leuven, Belgium
  • The instructor is excellent; gives examples, shares experience.
    Triangle
    Marcel Olivier A.
    Euroclear
    04/2015 Leuven, Belgium
  • Very interesting, good examples, good time management. Very interesting material to map the current situation and the needs of our company. A good experience!
    Triangle
    Jo D.
    Euroclear
    04/2015 Leuven, Belgium
  • Heel aangenaam en goede structuur. Een opleiding die stimuleert en ook aandacht geeft aan andere gerelateerde domeinen.
    Triangle
    Joeri J.
    Sogeti
    05/2015 Leuven, Belgium
  • I was really impressed by the professionalism of the instructor.
    Triangle
    David P.
    YPTO
    09/2014 Brussels, Belgium
  • It was a very good course and Marc knew his stuff!!
    Triangle
    J. Decock
    SerSo
    02/2014 Leuven, Belgium
  • Very experienced trainer. SMME always provides excellent, high-quality courses.
    Triangle
    Kristof D. S.
    Sopra Banking Software
    10/2013 Leuven, Belgium
  • Excellent delivery. I highly recommend this training to anyone in ITSM.
    Triangle
    Robin Anne P.
    Cisco Systems
    08/2013 Brussels, Belgium
  • I feel very well-prepared. Knowledgeable and enthusiastic instructor!
    Triangle
    Christophe D.
    BDO
    08/2013 Brussels, Belgium
  • Well organized and executed. The instructor has extensive knowledge and experience.
    Triangle
    Kelly L.
    PWC
    05/2013 Leuven, Belgium
  • It was nice that Pierre kept in touch with (and personally greeted) me throughout the course.
    Triangle
    Ray F.
    HSBC
    04/2013 Dubai, UAE
  • One of the best trainers I have ever had! These 3 days were a pleasure.
    Triangle
    Christophe V. L.
    ING
    05/2013 Leuven, Belgium
  • Very helpful! Topics were explained clearly and easily understood. Pleasant experience.
    Triangle
    Mildred R.
    Henkel DSO
    03/2013 Dubai, UAE
  • The course helped me understand the full concepts, from the development stage to roll out.
    Triangle
    Lynette S.
    Serco
    03/2013 Dubai, UAE
  • Charmaine was excellent in helping us around the course/environment. She is a great resource.
    Triangle
    Haniff T.
    QIB
    03/2013 Dubai, UAE
  • Great job! Easy to keep pace and learn. Not too much reading or information that was not useful. Awesome!
    Triangle
    David S.
    Chandler-Gilbert Community College
    03/2013 Phoenix, AZ
  • Jace is an excellent instructor. One of the most informative and easy courses I have taken. SMME is the place to get training!
    Triangle
    Jeff H.
    Insight Enterprises, Inc.
    02/2013 Phoenix, AZ
  • Very knowledgeable and well-organized. My impression is simple. You will see me again!
    Triangle
    Aymen A.
    TDIC
    11/2012 Dubai, UAE
  • Marc was amazing! He made me even more interested in taking other courses.
    Triangle
    Rashed A.
    Yahsat
    09/2012 Dubai, UAE
  • Amazing! I would like to take more courses with Marc. His examples were impressive.
    Triangle
    Umair M.
    Abu Dhabi Finance
    09/2012 Dubai, UAE
  • The trainer knows his stuff! Clear overview of what ITIL is and how it is to be used.
    Triangle
    Pieter V. G.
    Brain Star
    08/2012 Leuven, Belgium
  • Knowledge of the instructor and presentation skills were top notch. Jace was the best instructor I have ever had. Excellent!
    Triangle
    Perry H.
    Ports America
    04/2012 Phoenix, AZ
  • Marc uses a clear and structured approach. Excellent delivery across cultures.
    Triangle
    Iain G.
    Musanada
    02/2012 Dubai, UAE
  • Very impressed with Marc's knowledge, based on real experiences in the industry.
    Triangle
    Vince T.
    Musanada
    02/2012 Dubai, UAE
  • Excellent use of real-world examples/analogies. Marc presented the content just right.
    Triangle
    Alistair R.
    Musanada
    02/2012 Dubai, UAE
  • Jace was a great instructor and knew the materials very well.
    Triangle
    Tiffany D.
    Best Western International
    02/2012 Phoenix, AZ
  • Marc's delivery of the Foundation theory helped me as I expect to use ITIL heavily.
    Triangle
    Ascya B.
    Intouch IT
    01/2012 Dubai, UAE
  • Real-world examples of instructor's experience were extremely helpful in applying information from the course.
    Triangle
    Heather Z.
    Wells Fargo
    11/2011 Phoenix, AZ
  • Excellent communication. Engaged class participation. Highly recommended. Great instruction. I was constantly challenged.
    Triangle
    Rikk M.
    City of Scottsdale
    11/2011 Phoenix, AZ
  • Knowledge level of instructor, with use of examples and relevant applications, was impressive!
    Triangle
    Kathleen H.
    Hospice of the Valley
    11/2011 Phoenix, AZ
  • Jace was a good instructor and ran a great class. I really learned a lot!
    Triangle
    John M.
    Iridium Satellite
    11/2011 Phoenix, AZ
  • She removed a lot of the gray areas that I had in my mind. Her perspective on this was great!
    Triangle
    Ashit R.
    DUC
    11/2010 Kuwait