VeriSM™ Professional

The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM™ Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They are able to translate strategic direction into a successful operating environment. The certified VeriSM™ Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s portfolio, principles, and governance needs. After creating or adapting the Management Mesh based on new requirements, a VeriSM™ Professional is able to manage the product or service through the Define, Produce, Provide and Respond stages.

Main topics:

• A digital world
• Digital leadership and structure
• Governance and strategy
• Applying VeriSM™ in your organisation

The VeriSM™ Professional certificate is relevant for professionals operating in organizations that have the ambition to digitalize or further digitalize the development and delivery of their products and/or services.

Everyone within a service organization, in particular:

• Managers – who want to understand how to leverage evolving management practices; o Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
• Executives – who are accountable for effective service delivery
• IT professionals - who need to understand the impact of evolving management practices and new technologies on their role