Wat is this course?

The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM™ Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They are able to translate strategic direction into a successful operating environment. The certified VeriSM™ Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s portfolio, principles, and governance needs. After creating or adapting the Management Mesh based on new requirements, a VeriSM™ Professional is able to manage the product or service through the Define, Produce, Provide and Respond stages.

Main topics:

  • A digital world
  • Digital leadership and structure
  • Governance and strategy
  • Applying VeriSM™ in your organisation

Why take it?

VeriSM™ aims not to launch a new framework, but aims to create a service management approach that can be the ‘glue’ needed to make best use of all of the different existing practices today.

The VeriSM™ Professional certification enables you as a professional to facilitate your digital transformation an to translate strategic direction into a successful operating environment. 

Who should attend?

The VeriSM™ Professional certificate is relevant for professionals operating in organizations that have the ambition to digitalize or further digitalize the development and delivery of their products and/or services.

Everyone within a service organization, in particular:

  • Managers – who want to understand how to leverage evolving management practices; o Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role

Are there any prerequisites?

There are no specific pre-requisites for entry to the course or examination.

What does it take to get certified?

The course is followed by a 90 minutes, 30 question multiple choice exam. The pass rate for the exam is 65% or 19 out of 30.

Where can I book it?

CourseUpcoming DatesPriceBook
VeriSM™ Professional
  • Onsite
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