About Jace

I am from the USA but spent most of my childhood overseas. My father's career in mining took us to South America, the Middle East and Europe where I settled into life as an expatriate (or "expat" for short).

In charting my own IT career, I also decided to work overseas. I spent over 20 years in the Middle East as a pilot participant in e-commerce, stock trading and online banking initiatives. I founded SMME to share my IT management experiences through training.

I have been teaching IT best practices around the world for 10 years. There is never a dull moment! Whether in Asia, Europe or the USA, each class brings its own unique perspective to the subject matter. Between the trainer and students, knowledge really flows in both directions.

When I am not teaching, I am either on an airplane, developing courseware, following politics or having fun with my wife and two daughters.

I look forward to seeing you in the classroom!

Where in the world is Jace?
Certifications Held by Jace
ITIL® Expert Certificate
Lean IT Foundation Certificate
PRINCE2® Practitioner Certificate
COBIT® Foundation Certificate
ISO/IEC 20000 Consultant Certificate
Instructor Accreditations Held by Jace
ITIL® Foundation
ITIL® Operational Support & Analysis (OSA)
ITIL® Planning, Protection & Optimization (PPO)
ITIL® Release Control & Validation (RCV)
ITIL® Service Offerings & Agreements (SOA)
ITIL® Service Design
ITIL® Service Transition
ITIL® Service Operation
ITIL® Continual Service Improvement (CSI)
ISO/IEC 20000 Practitioner

Testimonials

  • Great job! Easy to keep pace and learn. Not too much reading or information that was not useful. Awesome!
    Triangle
    David S.
    Chandler-Gilbert Community College
    03/2013 Phoenix, AZ
  • Jace is an excellent instructor. One of the most informative and easy courses I have taken. SMME is the place to get training!
    Triangle
    Jeff H.
    Insight Enterprises, Inc.
    02/2013 Phoenix, AZ
  • Jace knows everything by heart and shows his deep experience in this field. Excellent and clear presentation.
    Triangle
    Aamna A.
    Borouge
    10/2012 Abu Dhabi, UAE
  • Excellent trainer and class. Jace prepared candidates for the exam while ensuring the concepts were well-understood.
    Triangle
    Jaleel R.
    GlaxoSmithKline
    09/2012 Dubai, UAE
  • Knowledge of the instructor and presentation skills were top notch. Jace was the best instructor I have ever had. Excellent!
    Triangle
    Perry H.
    Ports America
    04/2012 Phoenix, AZ
  • The instructor was experienced, had good energy and managed time well.
    Triangle
    Simon P.
    Center of Excellence
    03/2012 Abu Dhabi, UAE
  • Jace was a great instructor and knew the materials very well.
    Triangle
    Tiffany D.
    Best Western International
    02/2012 Phoenix, AZ
  • Excellent communication. Engaged class participation. Highly recommended. Great instruction. I was constantly challenged.
    Triangle
    Rikk M.
    City of Scottsdale
    11/2011 Phoenix, AZ
  • Knowledge level of instructor, with use of examples and relevant applications, was impressive!
    Triangle
    Kathleen H.
    Hospice of the Valley
    11/2011 Phoenix, AZ
  • Jace was a good instructor and ran a great class. I really learned a lot!
    Triangle
    John M.
    Iridium Satellite
    11/2011 Phoenix, AZ
  • Real-world examples of instructor's experience were extremely helpful in applying information from the course.
    Triangle
    Heather Z.
    Wells Fargo
    11/2011 Phoenix, AZ