I am an ITIL Expert as well as a member of the Institute of Leadership and Management and the Institute of Directors. I am Director of Education with operational responsibilities for delivering a full Service Management training portfolio to clients worldwide.
When training, I regularly achieve above national rates for student passes. Prior to entering the education arena full time I was head of a user support team that assisted and trained 5000+ end users and was involved with Service Desk, Incident, Problem, Change, Configuration, Release, Availability and Capacity Management on a day-to-day basis.
I have over 25 years experience in IT with the last 12 years being dedicated to ITIL. I have worked for many companies and governments worldwide and delivered training and consultancy in over 27 different countries.
Prior to this I had a full and successful RAF career during which I gained wide experience and skills in the management, technical and planning needed to maintain and operate large fleets of aircraft.
I live near Cambridge in England. I am a very keen sportsman, I have a passion for music and often attend rock concerts with my family.
See you in the classroom!
Good instructor with experience sharing, nice to discuss real life practice and cases of useTriangle12/2015 Leuven
I'm very satisfied with the quality and the content of the training. The content is presented clear and concise.TriangleArnold W.ING05/2015 Leuven, Belgium
Great person with lots of experience and guidance.TriangleJoeri J.Sogeti05/2015 Leuven, Belgium