ITIL® Managing Across the Lifecycle (MALC)

This is a 5-day, instructor-led, capstone course that gives attendees the skills to support an organization’s service delivery by bridging the ITIL® service lifecycle stages. ITIL® processes and practices, as learned from the Lifecycle and Capability modules at the Intermediate Level, are put into the context of delivering customer value.

ITIL® MALC focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model including how to:

• Integrate the service lifecycle stages as a whole.
• Establish process integration and interfaces.
• Share data, information and knowledge.

Exam preparation is scenario-based which tests analytical skills. The resulting qualification, ITIL® Expert, demonstrates that attendees have learned the importance of one combined IT service management discipline (as opposed to separate subject areas).

The target group for the ITIL® MALC course includes (but is not limited to):

• Chief information officers (CIOs).
• IT managers, supervisors and professionals.
• IT operations and development practitioners.

It is also relevent to those who:

• Require a business- and management-level understanding of the ITIL® service lifecycle and how it may be used to enhance the quality of IT service provision within an organization.
• Seek the ITIL® Expert certificate for which this qualification is the final mandatory module.
• Seek progress toward the ITIL® Master certificate for which the ITIL® Expert Level qualification is a
  prerequisite.

Each student is provided with hard copies of SMME’s student manual consisting of presentation slides, corresponding notes and 20 sample exam questions.