What is this course?

This is a 1-day, instructor-led, crash course that is perfectly suited to teams who need an awareness-level understanding of the ITIL® service lifecycle. It includes the most prevalent ITIL® processes and emphasizes how to demonstrate the value of each one to the business.

The following lifecycle stages are discussed at a high-level:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)


Why take it?

Teams will get a rudimentary introduction to basic ITIL® concepts and have the opportunity to ask questions about the relevance of each one in overcoming organizational challenges.

Topics of intense interest can be discussed in greater detail while others will be looked at briefly. This allows for a degree of customization to the team’s needs.


Who should attend?

This session is open to anyone who may have an interest in ITIL® best practices.


Are there any prerequisites?

There are no mandatory prerequisites other than having an open mind. Team members should also have a willingness to participate in discussions.


What courseware is provided?

Each attendee is provided with hard copies of SMME’s ITIL® Overview student manual consisting of presentation slides and corresponding notes.


Where can I book it?

CourseUpcoming DatesPriceBook
ITIL® Overview
  • Onsite
    Choose Your Own